Return Policy
We hope that you're happy with your purchase. If for any reason you are unsatisfied and would like to return it, we will gladly accept your item(s) for a refund provided a return request is submitted via our contact form and mailed out within 10 business days of it being delivered to you.
All items bought on sale are not returnable and are final sale.
Refunds (minus shipping costs) will be processed within 7-10 business days.
To be eligible for a return, the item(s) must be folded in its original packaging, unworn, and with the original tags still intact. Return authorization is required.
FAQs
However, if the garment doesn’t suit you for any reason, you may request a return by
emailing j@luumstyle.com
If your return is accepted, we will send you instructions on how and where to return your items. Items sent back without approval will not be accepted. Returns must be postmarked in the mail/drop-off box within 10 days from when you receive your order.
Garments must be in the same condition as they were upon receipt; tags attached and
invoice included.
Please allow 7-10 business days for your refund to be processed less the shipping cost.
Unfortunately, we cannot accept returns on sales or promotional items.
Please initiate a return of the product you wish to exchange. Once received and processed we will issue your refund, meanwhile you can place your new order.
At the moment we don't. However if you know you won't be returning the item we can get a shipping quote for you. Please inquire by emailing j@luumstyle.com
Yes! Please email us and we'll send over a list of retailers near you!